We process all orders within 1–2 business days after they are placed.

Once your order has been shipped, delivery within Canada typically takes 8–12 business days depending on your location and the selected shipping method.

As soon as your order is on its way, you will receive a confirmation email with your tracking number.

If you need help with your delivery, please contact our support team at support@colejacksonco.com

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, items must be unworn, unused, and returned in their original packaging with all tags attached.

Please note that return shipping costs are the responsibility of the customer.

Final sale items, promotional products, underwear, socks, and fragrances without original sealed packaging are not eligible for returns.

To start a return request, please contact our support team at support@colejacksonco.com

We currently do not offer direct exchanges.If you would like a different size or item, please return your order for a refund and place a new order separately.

We process and ship all orders within 1–2 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

You can use the provided tracking details to monitor the status of your delivery at any time.

We recommend checking the size guide available on each product page before placing your order.The size chart can be found directly on the product page, near the size selection section, to help you choose the best fit.

Orders are processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with your tracking number and tracking link.

You can use the tracking link to follow your delivery in real time.

Orders are processed within 1–2 business days after being placed.

Once shipped, delivery within Canada typically takes 8–12 business days depending on your location and the selected shipping method.

Estimated delivery times are also displayed at checkout and in our Shipping Policy.

We offer free shipping on all orders within Canada.

Orders are processed shortly after being placed and cannot be modified once processing has started.

If you need to cancel your order, please contact us at support@colejacksonco.com as soon as possible. Once the order has entered fulfillment or been shipped, cancellation is no longer possible and the standard return process will apply.

For more information, please refer to our Return Policy.

If your tracking status shows “delivered” but you haven’t received your package, we recommend taking the following steps:

• Confirm the shipping address on your order
• Check with neighbours, your mailbox area, front desk, or other safe delivery locations
• Review any delivery notes provided by the carrier

If you’re still unable to locate your package, please contact our support team at support@colejacksonco.com with your order and tracking details.

We’ll review the case with the carrier and guide you through the next steps.

Fast & Insured Shipping is an optional premium shipping service that prioritizes your order and includes coverage for lost or damaged packages during transit.

If you notice an incorrect shipping address after placing your order, please contact our support team as soon as possible at support@colejacksonco.com.

If your order has not been processed yet, we may still be able to update your shipping details.

Once an order has been shipped, address changes may no longer be possible. We recommend reviewing your shipping information carefully before completing your purchase.

No additional charges apply at checkout.

All prices shown on our website are final, including free shipping within Canada.

If you have further questions, please contact our support team at support@colejacksonco.com.

An order confirmation email is sent immediately after your purchase.

If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our support team at support@colejacksonco.com and we’ll be happy to assist you.

We process all orders within 1–3 business days after they are placed.

Once your order has been shipped, delivery within Canada typically takes 8–12 business days.

All orders include free standard shipping within Canada.

Please note that delivery times are estimates and may vary during high demand periods, holidays, weather conditions, or carrier delays.

If you have any questions regarding your shipment or order status, please contact our support team at support@colejacksonco.com

You may return your order within 30 days of delivery.

Items must be unworn, unwashed, and returned in their original condition, with all tags attached and in the original packaging.

The following items are not eligible for return:

Underwear, including socks
Fragrances without original sealed packaging
Final Sale items
Items returned after the 30-day return period

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method and keeping proof of shipment until your return has been processed.

Bundle or promotional items must be returned as a complete set and are not eligible for partial refunds.

At this time, we do not offer direct exchanges.

If you need assistance with sizing or your order, please contact our support team at support@colejacksonco.com and we’ll be happy to assist you.

To help you find the best fit, please refer to the size guide available on the product page.

You can find the sizing information near the product options before adding your item to cart.

If you need additional sizing assistance, feel free to contact our support team at support@colejacksonco.com

If your item arrives damaged or defective, please contact our support team within 7 days of delivery.

Include your order number and clear photos of the issue so we can review your case and assist you with the next steps.

You can contact us at support@colejacksonco.com

We stand behind the quality of our products.If you receive an item with a manufacturing defect or quality issue, please contact our support team with your order number and clear photos of the issue.We will review your case and assist you with the next steps.You can contact us at support@colejacksonco.com

Care instructions may vary depending on the fabric and construction of each item.

To help preserve the quality, fit, and longevity of your garment, we recommend following the washing instructions provided on the product label.

For additional guidance, please refer to the product page or contact our support team at support@colejacksonco.com

Our Customer Care team is available via email and live chat.

Email: support@colejacksonco.com
Live Chat: Available through the chat icon in the lower right corner of the website.

We aim to respond to all inquiries within 24–48 hours.